FREQUENTLY ASKED QUESTIONS
What do I need to do to reserve my rentals?
To get started, click Contact and complete our reservation request form with the items you need and the date of your event. We’ll review your request, check availability, and contact you with the next steps.
Once everything is confirmed, full payment is required to reserve and secure your event date. Reservations are first come, first served, and your date and equipment are not guaranteed until payment has been received.
We accept debit and credit cards, Apple Pay, Cash App, and bank transfers. Checks are not accepted.
How far in advance should I reserve my rentals?
We recommend reserving your rentals 3 to 6 months in advance, especially for weddings and larger events. Popular dates and items can book quickly, particularly during the busy spring and summer months.
Planning a last minute event? No problem! We’re happy to accommodate last minute requests whenever availability allows.
Can I make changes to my reservation?
Yes. You can make changes to your event date or rental quantities, subject to availability.
Changes made more than 10 days before your event can be made without a penalty.
What is your cancellation policy?
Cancellations made 10 or more days before your event receive a full refund.
Cancellations made within 10 days of your event receive a 50% refund.
Event dates may be rescheduled at no additional charge, subject to availability.
Once you have possession of your rentals, refunds are no longer available.
Tent rentals canceled within 10 days of the event are nonrefundable.
What are your delivery fees?
Delivery fees are based on the round trip distance from our Lakewood warehouse to your event location.
Delivery Pricing
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0 to 40 miles: $150
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41 to 45 miles: $175
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46 to 50 miles: $200
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51 to 55 miles: $225
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56 to 60 miles: $250
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61 to 65 miles: $275
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66 to 70 miles: $300
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71+ miles: Custom Quote
Self pickup and return is available at our Lakewood warehouse at no additional charge.
Same day delivery or pickup, weekend delivery or pickup, and after hours delivery or pickup may require an additional fee.
Large deliveries requiring multiple employees or multiple trips may also require an additional charge.
When will my rentals be delivered?
Depending on availability, we deliver rentals 1 day before your event and pick them up 1 day after your event.
For weekend events, deliveries are scheduled for Friday, with pickups on Monday.
If your venue is unable to keep equipment overnight, please let us know in advance. We understand that some venues require same day pickup, and we will do our best to accommodate an alternate pickup schedule when availability allows.
Can I pick up my rentals?
Yes. Self pickup and return are available by appointment at our Lakewood warehouse.
Self pickup customers must return their rentals within 24 hours after their event unless a different return time has been approved in advance.
Late returns are subject to a charge of 50% of the normal rental rate per day.
Certain larger or specialty items may not be available for self pickup and must be delivered.
Do you offer setup and teardown?
Yes. Professional setup and teardown of tables, chairs, linens, and tents can be added for an additional charge.
Table setup and teardown: $4 per table
Chair setup and teardown: $1.00 per chair
Linen setup and teardown: $4.00 per linen
20'x10' Tent setup and teardown: $50 per tent
10'x10' Tent setup and teardown: $25 per tent
Setup services must be arranged in advance.
Please let us know about stairs, elevators, long distances from the truck, or other access concerns when booking. Additional charges may apply when extra time or labor is required.
How long is the rental period?
Rentals are provided for 3 days, giving you plenty of time to prepare for your event.
For weekend events, rentals are provided for 4 days, with delivery or pickup on Friday and pickup or return on Monday.
If you need a specific delivery or pickup time, please let us know in advance. Additional charges may apply for same day or after hours service.
Do I need to clean my rental equipment before returning it?
Most equipment should be returned in the same condition it was received, aside from normal wear and tear.
Linens do not need to be washed. Please shake out linens and remove food, debris, and other items before returning them.
What happens if something is damaged, lost, or missing?
Customers are responsible for returning all rental equipment in the same condition it was received, aside from normal wear and tear.
Lost, missing, or damaged equipment may be charged at the retail replacement or repair cost.
If a missing item is found and returned within 7 days, applicable charges may be refunded.
What does the Damage Waiver cover?
Our optional Damage Waiver helps protect you from certain accidental damage to your rental equipment during the rental period. The Damage Waiver is 7% of the total rental cost, excluding delivery fees and sales tax.
The Damage Waiver does not cover:
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Lost, stolen, or missing equipment
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Intentional damage or vandalism
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Damage caused by misuse, abuse, or negligence
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Burns, cuts, tears, stains, or permanent discoloration caused by improper use
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Damage caused by improperly moving or transporting equipment
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Unauthorized alterations or modifications
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Damage that occurs outside the agreed rental period
The Damage Waiver does not eliminate your responsibility for properly using and returning the rental equipment.
How many guests can sit at each table?
6' Banquet Tables: 6 to 8 guests
8 ft Banquet Tables: 8 to 10 guests
60" Round Tables: 8 guests
What size linens do I need
6' Banquet Tables:
90" x 132": Floor length
60" x 120": Approximately 15 inch drop
8' Banquet Tables:
90" x 157": Floor length
60" x 126": Approximately 15 inch drop
60" Round Tables:
120": Floor length
90": Approximately 15 inch drop
We currently offer floor length linens as our standard option.
Will there be a photo booth attendant?
Yes. A full time attendant is included with every photo booth rental.
Your attendant will arrive approximately 60 to 90 minutes before your scheduled start time to set up the photo booth, printer, props, and backdrop.
What are the space and power requirements for the photo booth?
Our photo booth requires:
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A minimum 10 x 10 foot setup area
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A minimum 8 foot ceiling height for the backdrop
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A standard 3 prong power outlet within 25 feet
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A level and stable floor
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Clear and unobstructed access to the setup area
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For outdoor events, a covered space is required to protect the equipment from direct sunlight, rain, and wind.
What size are the photo prints?
Our photo booth prints both 4 x 6 inch photos and 2 x 6 inch photo strips.
Can I customize my photo booth print design?
Yes. We offer a variety of print templates that can be personalized with your event information, names, dates, and other details.
Please provide your customization details in advance so we have enough time to prepare your design.
